Veteran Owned Business

(619) 825-0575

Policies

Fit for Service Home Environments

Sweet Paws Pet Care reserves the right to limit the time spent in a home or cancel a reservation if a home does not meet satisfactory cleanliness, safety, comfort or wellness standards. These cancellations may occur after a Meet & Greet or during an in-progress reservation if Sweet Paws Pet Care feels their health or safety could be adversely affected by being in your home, or if they do not feel comfortable with the condition that the cat(s) may be in.

Below are some examples of why the sitter could cancel due to health/wellness sensitivities or safety issues while in, or while entering, certain home environments:

  • Excessive cat dander, hair, or dust
  • Excessive litter box/bathroom accidents or cat vomit, particularly in carpeted areas
  • Repulsive odors
  • Pest or parasite infestations, including cockroaches and fleas
  • Extreme indoor temperatures (lack of heat or AC)
  • Point of entry obstructions or safety hazards caused by overgrown vegetation or insect/rodent habitats
  • Hoarder homes
  • Aggressive cats that attack a sitter through bites or scratches
  • The client being in a state of intoxication, abusive or mentally unwell behavior during the Meet & Greet or at any point during the reservation
  • A cat that is showing signs of animal cruelty or abuse, including neglect or severe health concerns
  • Illegal substances or drug paraphernalia in the home
  • Unannounced home dwellers or visitors, such as Airbnb guests or roommates
  • Communicable diseases, such as, but not limited to: Ringworm, URIs (Upper Respiratory Infections), etc.
  • For overnight stays, inadequate accommodations, such as no bed or clean linens, no internet connection, an unusable or non-private bathroom, or a lack of basic comfort and privacy

If your home is unfit for service or if Sweet Paws Pet Care believes to have encountered an instance of animal cruelty, Sweet Paws Pet Care may alter the visit duration to stay only as long as it takes to complete the critical care tasks (feeding, water refresh, medications, litter box scooping) or cancel the reservation altogether and we reserve the right to restrict your access to the platform.

We want you to have a wonderpaw experience, and that starts with ensuring your home is in a clean, safe, and comfortable state for when you meet your sitter at a Meet & Greet.

What is your Cancellation Policy?

  • Cancellation within 24 hours of booking: Customers may cancel within 24 hours of booking a reservation for a 100% refund, as long as the reservation has not yet begun.
  • Cancellation more than 48 hours before the start date*: If you cancel more than 48 hours before the reservation start date, you'll receive a 100% refund.
  • Cancellation between 24-48 hours before the start date*: Customers will receive a 50% refund, and Sweet Paws Pet Care will receive 50% of the planned earnings.
  • Cancellation within 24 hours of the start date*: No refund will be issued for cancellations within 24 hours of the start date. Sweet Paws Pet Care will keep 100% of the planned earnings.
  • Cancellation within 24 hours of the start date*: No refund will be issued for cancellations within 24 hours of the start date. Sweet Paws Pet Care will keep 100% of the planned earnings.

*All cancellation timing is based on the sitter’s time zone. The start date is defined as 12:00 AM on the first day of the reservation.

Refunds: Refunds are issued as credits to your Time to Pet account balance.

  • Credits never expire
  • Credits are non-transferable
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Referral Reward Program

Love your experience with Sweet Paws Pet Care? Share it with a fellow cat parent!

When you refer a new client and they book 5 consecutive visits, you’ll both receive a $10 credit toward future services.

It’s our way of saying thank you for trusting us with your cat’s care